Our Guarantee & Warranty - Sawyer Remodel Orlando

The Sawyer Remodel Orlando Guarantee

We started Sawyer Remodel Orlando in 2005, and the guarantee we offer today is the one we wish someone had handed us two decades ago. It’s not a paragraph of fine print. It’s a written price before any work starts, a name-brand material selection you approve, and a full year of accountability after the project closes. If something isn’t done right, we make it right. That’s not marketing language. That’s the 365-Day Done Right Promise, and it’s written into every contract we sign with Orlando homeowners.

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What’s Covered

• Workmanship on every project. Every repair and remodel we complete carries our 365-Day Done Right Promise, so if something we installed fails within a year, we come back and fix it.
• Written price before work begins. The number you approve is the number you pay, and that price is always in writing before a single tool leaves the truck.
• Parts and material handling. We source from name-brand partners like KraftMaid, Cambria, Kohler, GAF, and James Hardie, so when a manufacturer backs a product, we stand behind the install.
• Cleanup and site care. We treat your Orlando home like a jobsite we’re proud to put our name on, with daily cleanup and a final walkthrough before we call the project done.
• On-time arrival with live tracking. Under The Relay Standard, you see who is coming, when they arrive, and what they’re doing with before-and-after photo updates throughout the job.
• Honest pricing with no change-order surprises. If the scope changes, you approve the new line item in writing before we proceed. No mystery charges at the end.

Our Satisfaction Promise

If a homeowner in Orlando isn’t satisfied with the work, we don’t ask them to prove a case or wait for a committee to review it. We schedule a second visit at no charge and make the repair right. That free second visit is written into our guarantee, not offered as a courtesy. The process is simple: call us at (850) 809-0306, describe what’s not right, and we put it on the schedule. Luca Romano, owner and lead contractor, personally reviews every make-it-right request. The 365-Day Done Right Promise covers a full year after the project closes, so if something fails in month eleven, it’s still covered. We’ve built our Orlando reputation on this promise, and we don’t intend to start arguing about it now.

Licensed & Insured Backing

Paperwork matters because it’s the difference between a promise and a protection. Sawyer Remodel Orlando is a licensed and insured general contractor, which means the work we do in Orlando homes is backed by real accountability, not just a handshake. Insurance protects your property while we’re on it. Licensing means we’re bound by Florida’s building codes and permitting requirements. When you hire us, you’re not rolling the dice on a cash-only crew that disappears when something goes wrong. You’re hiring a company that has stood behind its work since 2005 and carries the credentials to prove it.

What the 365-Day Done Right Promise Actually Means

Let’s be plain about what a year of accountability looks like in practice. If we install a shower pan in a College Park bathroom remodel and the seal fails eight months later, that’s covered. If a cabinet door we hung in a Winter Park kitchen starts to sag, that’s covered. If a backsplash we tiled in Dr. Phillips develops a crack along the grout line, that’s covered. The promise isn’t pro-rated and it doesn’t shrink as the months pass. Day one and day three hundred sixty-five get the same response: we come back and fix it. No argument, no invoice, no phone tag with a warranty department. You call us, we show up.

This is what separates a real Orlando remodeling company from a crew with a magnet sign on the side of a truck. Anybody can say they stand behind their work. We put a date on it, a process behind it, and a name attached to it: Luca Romano, owner, who answers for the work personally. That’s the guarantee.

How The Relay Standard Runs Your Project

Every project we take in Orlando runs on The Relay Standard, which is our internal system for keeping our promises visible. It starts with a written price, delivered before any work begins. Then comes live arrival time tracking, so you’re not sitting around wondering if anyone is actually coming. Then comes the work itself, documented with before-and-after photo updates, so you can see progress without walking through a construction zone. Finally, you get a digital invoice you pay from a link, with the amount matching the written price you approved. It’s a simple system: confirmed price, confirmed arrival, confirmed progress, confirmed payment. No ambiguity anywhere in the chain.

Why We Use Name-Brand Materials

A workmanship guarantee only matters if the materials themselves hold up. That’s why we’ve built our Orlando material list around manufacturers who back their products with their own warranties: KraftMaid and Wellborn for cabinetry, Cambria and Caesarstone for countertops, Kohler and Toto for fixtures, GAF and James Hardie for exteriors. When a homeowner picks a Cambria quartz countertop for a Baldwin Park remodel, they’re getting a surface with a manufacturer behind it. Our job is to install it correctly, and our guarantee covers the workmanship. The combination means that if something goes wrong, someone is accountable. That’s the point.

Who’s Walking Into Your Home

We send background-checked, uniformed technicians to every Orlando job, and you’ll know exactly who is coming before they arrive. Under The Relay Standard, you get a name, a photo, and a live arrival time. If plans change, you get an update. This isn’t a courtesy; it’s a standing commitment on every project we run. We know that letting a contractor into your home is an act of trust, and we don’t take it lightly. The guarantee extends to the people we send, not just the work they do.

Frequently Asked Questions